With over 5+ years in the IT field, I bring a pragmatic approach to problem-solving and a sharp eye for detail. My knack for thinking outside the box allows me to craft inventive solutions to complex challenges.
As a Systems Administrator II at Mint Gaming Hall, I manage critical infrastructure across four locations. My responsibilities include configuring and maintaining systems such as Active Directory and M365, as well as building and managing virtual machines using VMware, Hyper-V, and XCP-NG platforms. Through proactive monitoring and troubleshooting, I ensure optimal performance and reliability in our dynamic gaming environment.
As an IT Administrator overseeing operations at The Mint Bowling Green, I specialize in providing advanced technical support to ensure the smooth functioning of our organization's IT systems. With a focus on troubleshooting and resolving complex technical issues, I offer assistance to end-users, maintaining a high standard of service delivery. Additionally, I proactively monitor system performance, implement preventive measures, and optimize IT processes to enhance overall efficiency and productivity.
Provided remote support to Small and Medium-sized Business (SMB) clients in a multi-tenant setup, handling various escalated issues from Tier 1 support. Tasks included basic IT helpdesk duties, troubleshooting networks, and making Active Directory configuration changes and recommendations.
